WE HOPE THAT YOU WILL BE DELIGHTED WITH YOUR ORDER.
If for any reason you would like to return your items, simply contact us within 7 working days of receipt, to arrange their return.
Our returns address is:
TINKALY LTD
OFFICE 1
CINCH STORAGE
LEIGHTON BUZZARD
BEDFORDSHIRE
LU7 4SQ
DELAYS
We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We are under no liability for delay or failure to deliver the products within estimated time scales.
MISSING ITEMS
In the unusual event of your order not arriving, we will of course offer a full refund. Your order will be deemed lost in transit after 15 working days have passed for UK orders and 21 working days for international orders.
POSTAGE
The cost of any return postage is to be borne by you.
CONDITION
Please note we can only accept the return of items in an unused and saleable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.
In the case of faulty items, we will require all products returned before a refund may be processed.
EXCHANGES
We do not offer free exchanges - If you have ordered the wrong product and wish to arrange an exchange, the postage cost for the exchange to be issued must be borne by you.
A link for payment will be issued at the time of your request.
RETURNS
If you are not happy with your order, or you simply change your mind you may return the items to us for refund, providing you do so within 14 days of receiving the items.
Returns address is at the bottom of this page.
- We cannot accept returns of personalised products.
- We require receipt of the returned items before we will process a refund.
- Please get proof of postage when you return your item, as we cannot be held responsible for items not arriving back with us.
- We do not cover return postage costs unless the items is faulty, damaged or received incorrectly.
REFUNDS
Refunds will only be processed when one of these conditions is met:
a) The item has been returned to us and received in a saleable condition.
b) a damaged or faulty item has been returned to us and received.
c) a missing item has not arrived with you, the customer, and 15 working days (UK) 21 working days (international) have passed.
DAMAGED / FAULTY GOODS
Do not dispose of faulty goods - We may require any damaged or faulty goods back before we can process a refund.
Please take pictures of any damage and email these to us, we can then notify you of next steps.
This returns policy does not affect your statutory rights.
Any refunds will be made within 15 days from notification to us and in accordance to our terms and conditions.
Our returns address is:TINKALY LTD
OFFICE 1
CINCH STORAGE
LEIGHTON BUZZARD
BEDFORDSHIRE
LU7 4SQ